FAQ

Owning an alarm system can provide peace of mind to you and your family.

Is There Value to Owning an Alarm System?

Yes, an alarm system can give you a sense of security, peace of mind, and is effective with proper installation, instruction and maintenance.

What if I Have an Old Alarm System in my Home?

Our qualified technicians work with many types of alarm systems. After a system check, your alarm specialist can advise you if your alarm is up to date and compatible with our requirements. Existing alarms can be monitored monthly at a discounted rate.

How Long Does an Install Take?

Because of wireless technology the average install takes between 1-2 hours.

How Reliable is Wireless Security?

Wireless technology has advanced tremendously in recent years. Each wireless device has a unique bar code specifically programmed to your alarm panel providing theft proof security. Your alarm system will let you know when you need to change any batteries (usually every 2-3 years).

Do I Need an Alarm Permit?

Many cities have local law ordinances requiring a homeowner to register their alarm with the city police force after installation. Cities enact alarm permit laws to help pay for false alarm costs. However, not all cities require alarm permits. For more information on alarm permits, contact your local city police department.

I Don’t Have a Phone Line, Can I Still Get an Alarm?

Yes, new technology allows an alarm system to communicate through a radio unit using cell towers instead of a traditional landline phone. Contact us for more details.

What if Someone Cuts the Power to my Home?

All of our systems come equipped with a back-up battery system to protect you in the event of a power loss.

I have heard of ADT, but why should I choose Monitronics?

Monitronics is a 5 diamond certified alarm monitoring company with over 700,000 customers nationwide. In 2008 and 2010, Monitronics won the Frost and Sullivan Alarm Provider of the Year Award for their outstanding professionalism in alarm monitoring. When seconds count, you can count on Monitronics.

OUR GUARANTEE

All alarm packages come with a security sign, window decals, and a certificate of installation. Packages also include a built-in rechargeable back up battery for protection during power loss. All alarm keypads come equipped with police, fire, and medical emergency buttons.
FOR THE $99 SPECIAL YOU MUST BE THE HOME OWNER, NOT CURRENTLY IN CONTRACT WITH ANY ALARM COMPANY, PASS A STANDARD CREDIT CHECK AND SIGN A 3-YEAR MONITORING AGREEMENT FOR $34.99/MONTH. OFFER NOT AVAILABLE TO CURRENT MONITRONICS CUSTOMERS. TWO-WAY VOICE MONITORING (OPTIONAL) IS $5.00 MORE PER MONTH AT $39.99. ADDITIONAL EQUIPMENT (EXTRA CONTACTS, MOTIONS, SMOKE DETECTORS, KEY REMOTES, GLASS BREAK SENSORS) CAN BE PURCHASED AND ADDED TO YOUR SYSTEM AT ANY TIME. THE STATED MONITORING RATES REQUIRE A TRADITIONAL LANDLINE PHONE FOR COMMUNICATION. PLANS ARE AVAILABLE WITH CELLULAR COMMUNICATION IF NO PHONE LINE IS PRESENT. ADDITIONAL CELL UNIT COST IS $150.00 WITH A MONITORING RATE OF $40.99 PER MONTH.
*$24.99 ALARM MONITORING AVAILABLE ONLY TO CUSTOMERS WITH AN EXISTING ALARM SYSTEM AND AN ACTIVE LANDLINE PHONE. NEW ALARM PACKAGES START AT $29.99/MONTH. CALL FOR FULL DETAILS.
*NO MONITORING CONTRACT-Currently only available to businesses or homes with existing alarm systems. Certain restrictions apply.

Military Discount

Discounted monitoring rates available for the military and their families. We thank you for your service to our country.

CONTACT US TODAY WITH QUESTIONS OR FOR A FREE IN HOME QUOTE.

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