There is a reason these guys are #1. It's about service. Eric was very responsive when I called. My wife was anxious to get our new home rigged up and I needed to talk to someone and get some straight answers about a home security system. Eric did not try to up-sell me and gave me good answers about what he recommended for our home. We ended up with a basic package but with a few add-ons. His installer showed up ON TIME on the day of the install and it was completed in a few hours. His installer was good about instructing my wife on the system and she is now very happy - so I am too! Their prices are in line with the big companies but I like having a person who will answer my texts or calls. Solid, established company with a great product. Recommend.
Great service and installation. Eric came out to our business and then our home. They installed cameras and reactivated our alarm. Then they linked them to my phone. I can see my house or business with the touch of a buttom as well as set my alarm. Very Nice! Thank you Dempsey.
Long overdue review...when we moved to a new house, we wanted to get an alarm system. Got quotes from 3 different companies and did a lot of research on various types of systems.
When meeting with the other 2 companies, I was disappointed to find that the people that came to my house had an extremely limited (and sometimes incorrect) understanding of the systems that they were selling and how they worked. I'm a techie myself so I have lots of detailed questions but the other companies were either unable to answer them or were annoyed that I was asking them. This was not the case with Eric. It's always great when you call a number and get to directly talk to a person...even better with the owner of the company. He is very knowledgeable and spoke with me for maybe 20 mins on our initial phone call answering all of my questions. We scheduled a time for him to come to look at our house and see what he recommended.
For what you are getting, their price was cheaper than the other companies and after researching other types of systems, I am very happy with this system put in by Dempsey Alarms. I've had an alarm system installed and then later also got cameras installed.
Every time they have been here, Eric, Doug, and Matt have done a great job and are professionals. The installation looks and functions very well.
Eric is always easy to get a hold of and easy to coordinate with. He responds to text, emails, and phone calls promptly and is always willing to answer any questions even long after the installation is completed.
If you want a quality system at a great price and the confidence in knowing that if you have any issues, you will still have reach back to capable professionals to answer your questions and resolve any issues, go with Dempsey Alarms. You will not be disappointed.
I don't write too many reviews but every once in awhile I find an experience so positive that I feel obliged to "spread the word". Dempsey Alarms & Eric Dempsey was one of those occasions.
A few months back I had finally decided to have a security system & cameras installed in my home (and office). Turning to Yelp as I usually do conduct my research it was clear that Dempsey Alarms was highly regarded and looked like an appropriate choice.
I called the number and spoke directly with Eric Dempsey. We were off to a good start...I really try to deal directly with owner/operators when it comes to any kind of service. My ideal situation is where it is the owner who comes to my home to appraise the scope of work to be done, provide a detailed quote and then actually be the one who performs the work.
I can assure you that if you call one of the Big Boys with the slick million dollar TV marketing campaigns this won't be the case. You will have a salesmen bid the job and you will have someone else do the work the day of the installation. And you may not be thrilled with that person.
Eric Dempsey is Dempsey Alarms and he runs the show. If you're thinking of getting a system I'd call ASAP...this preferred scenario may not last forever. Eric is VERY good at what he does, and I know he is getting busier.
Anyway, back to the job. Eric was actually kind enough to come to my home on 2 separate instances several months apart. I had told him that I'd met with another company who was well known for security in my area (Rancho Santa Fe) and despite this other company being just fine on the sales call...I'd determined that I wanted Eric for the job. He had no problem with coming out again, going over the scope of work again, and writing up a quote again. Very Cool!
A week later Eric and his assistant Doug showed up on time and began the work. To make a long story short, the work proceeded flawlessly and after about 4 hours or so the work was complete. All the components were installed and "dialed-in" flawlessly. The work looks great. In fact, my wife who is a stickler when it comes to spotting things not looking "quite right" was impressed with Eric, Doug and their work...a very lofty & rare compliment.
My home now has all appropriate windows & doors protected, 3 outdoor day/night cameras which I can view live and even set to record based on criteria I choose and a couple of motion detectors as another layer of protection. Everything is positioned subtly and in no way has made our home look like a fortress. Nevertheless, an unwanted visitor will most probably notice a few aspects of our system before even arriving at our front door. Just the way I wanted it.
Eric & Doug took plenty of time to not only provide a thorough lesson in how the system works but also spent a lot of time going over how best to interact with the beautifully elegant control panel, which by the way has a very simple to learn interface. Furthermore, they hung around while I had fun playing with my new ALARM.COM app on my android phone...checking out what the cameras were seeing.
This app is awesome and will work from your desktop, iphone, ipad, android, etc. It allows you to not only keep an eye on things from WHEREVER you are but you can also completely control all elements of your system from your phone or a cute little key fob the system includes. No more running for the control panel when you enter your home...now I can simply use the fob on my keychain or use my phone to turn off the system as I drive up my driveway.
The system has only been in a couple of days but I'm already comfortable with it.
I didn't mean for this review to ramble on...sorry. One last thing. When leaving, Eric made sure that I would not feel awkward calling him personally to answer any questions I had in the days/weeks ahead. He could have just as easily told me to call the alarm company who is also there to provide this service but he didn't. He said I could call him anytime...and I know he means it.
By the way Eric & Doug...thanks for being so courteous & conscientious while you were in my home. I appreciated the way you wiped your feet upon entering the home and navigated carefully around hallways & doorways with your ladders and toolbelts....NOT ONE DING!!
Thinking of having a security system installed in your home or business (which in my case is one and the same)? Call Eric Dempsey Today.
Oh...and in case you're wondering...Eric NEVER in any way prompted me to write this review. Based on my experience with Dempsey Alarms, I simply felt it was the right thing to do.
If every business worked the way Eric runs his then there would be no Yelp! Top quality product and TRUE customer service. Eric seems to actually care about the security of the families he sets these systems up for. Once he knew what I wanted and why he simply told me that I did not need to buy all the gear I was thinking about. He also took the time to explain his reasoning even though it obviously probably cost him some revenue in lost sales.
I probably won't need another security system for awhile, but I will recommend Dempsey Alarms to anyone who is in the market for one to Eric, and I will for sure go back to him for any future home security needs.
I started this review close to a year ago, but I guess I didn't finish it. I highly, highly recommend this company. I had first called ADT and it was a corporate maze. Then I read about Dempsey on line. Eric, the owner came out and gave us a very professional presentation. No heavy sales pitch; just the facts. He was happy to answer all of our questions too. We have now had the system for about ten months and could not be happier. When I have a question, I can just text Eric, the owner. We had to have one repair and they were more than happy to come out. You will not be disappointed with Dempsey!!!
Writing a review is something I only occasionally do - it takes time and effort. So when I write a review it's always for business which goes over and above the standard service for customer satisfaction.
Eric at Dempsey Alarms has shown extraordinary customer service. When he first installed our security cameras, there were a number of technical glitches (which were specific to the equipment, not the installer). Eric probably lost money on our job as he spent considerable time not only fixing any issues, but double and triple checking everything.
This is the benefit of working with an owner operator - their work and customer service is personal to them as it reflects on their name and reputation. Eric certainly is serious about taking care of his customers - there were no excuses or attempts to persuade us it wasn't his fault (even though I'm pretty sure the equipment was the issue). Now everything is working and we are very happy.
Running your own small business is tough, so I hope fellow Yelpers will support the small business owner, especially Eric at Dempsey Alarms. You are guaranteed excellent service.
If you are looking for an HONEST and local security system company, look no further than Dempsey Alarms. Eric and his crew are great to work with and take great pride in what they do. I had a complete security system and video surveillance system installed by Dempsey Alarms at my business after doing a lot of research on local companies. Eric was very responsive and knowledgeable about all facets of business security and immediately came across as a very fair and trustworthy businessman. I hired him on the spot. Eric and his crew did such an amazing job on my business, I hired him to do an alarm conversion and complete home camera surveillance system too. Trust and integrity are two of the most important factors in my purchase decision making and Dempsey Alarms simply exemplifies both!!! Thanks Eric!
I'm very satisfied with the service that Dempsey has provided. After calling several security companies, I decided to go local. I LOVE that they are local, not only to support a local business but because they will respond to any issues in person, in a timely manner. They were able to set up my system within days of calling them. The owner, Eric, was helpful in answering all of my questions and making me feel at ease, as this is our first alarm system. They are also reasonably priced and didn't try to up-sell me on things I didn't want or need. I never felt like Eric was a saleman, unlike other companies. I would highly recommend them.
I have been extremely pleased with my entire experience with Dempsey Alarm. I was locked into a stupid contract with a big well known company and had such issues with them. From the installation, to moving my service.... they're top notch. I am very pleased
